Using our extensive experience, we've compiled a list of frequently asked questions below. Please feel free to get in touch with us if you have any questions.
WHAT CAN I EXPECT FROM LOUISIANA SOUTHERN STONE?
• We're a full-service facility, and will take care of everything from start to finish
• Bring us your dimensions, or we can come to you and take measurement
• Visit our Monroe showroom, and we’ll help you select the perfect patterns, colors
and sizes of stone, or we’ll help you find that perfect sink to fit your needs
• For your countertops, we’ll cut and polish them to your specification
• When you’re ready, we’ll professionally install it all for you
WHAT ARE THE DIFFERENCES BETWEEN THE TYPES OF STONE YOU CARRY?
Practical, durable, and beautiful, granite is a popular option. It adds elegance to countertops, fireplaces, tables and more, and enhances your home’s value. It's been rated #2 following stainless steel by the American Culinary Institute for resistance to bacterial growth. It’s a great material that’s suitable for heat and wear resistance.
Marble comes in bright colors and has beautiful graining. It’s a much softer material than granite, and can be easily scratched. It's also susceptible to etching from certain acids like vinegar. Marble is ideal for table and vanity tops, or any other surfaces that’re not going to receive much wear and tear. You can use marble for bathroom vanities, coffee tables, and end tables.
Travertine often has a fibrous or concentric appearance, and exists in white, tan, cream-colored, and even rusty varieties. It’s formed by a process of rapid precipitation of calcium carbonate, often at the mouth of a hot spring or in a limestone cave. Although considered a ‘softer’ stone, it can be used for flooring as well as countertops, fireplaces and more.
Also known as engineered stone, quartz is made from a combination of resin and natural quartz crystals. The natural crystals in quartz countertops give these surfaces their unique glitter, while resin gives the material its durability and resistance to everyday wear and tear.
Because quartz is a man-made product, this material can be tinted and shaped in a wide variety of ways. Unique colors, edge treatments, inlays and other style accents add to the aesthetic appeal of this product.
DO THE COUNTERTOPS REALLY NEED TO BE THAT LEVEL?
Your cabinet tops must be level. Granite, marble and quartz are cut to fit the cabinet, not the wall! When cabinets are not level or the walls are not square, the result can cause wider seams, seams that will crack and pop loose, as well as uneven gaps between the material and the wall.
We’ll do our best to insert "shims" where possible to help meet leveling needs.
WILL MY COUNTERTOP HAVE SEAMS?
Due to the size of the slabs and the pattern variations, your seams will be visible. We, as fabricators, will determine where your seams will be placed. We make this decision based on the layout of your counter tops and the size of the slab.
If you'd like to have fewer seams, then know that it’ll most likely require an additional slab of material, which will need to be added to your bill. To take a look at the different profile options for your countertop, click here.
SO, DO YOU TAKE OUT MY OLD COUNTERTOPS?
We certainly can. However, if we’re tearing out your counter tops, we’ll disconnect your sink, faucet and garbage disposal, but we do not reconnect. We’re not licensed plumbers.
If you have a garbage disposal that you plan on using with the new sink, please advise installers before they remove your old tops so that they can place the disposal with all of its parts together.
If you have a Vent-A-Hood that you’re replacing, please note that we’ll not tear your old one out. We’re not licensed electricians. Please have this done before we come to install your backsplash.
WILL YOU MOVE MY APPLIANCES FOR ME?
We do not set appliances (dishwashers, stove and microwaves). The company is not responsible for the variation in height between the countertops and appliance. We’ll mount the under mount sinks to the granite.
We cannot move an appliance for the customer during measurement or installation. We cannot be liable for any scratches on the floors, cabinets, etc. when moving your appliances during our service.
WHAT IF I BUY MY SINK SOMEWHERE ELSE?
If you’re purchasing an under mount sink that isn't ours, please understand that we’ll be using the cut-out specs that come with your sink. These specs are not always perfect to the shape of the sink which will show up in the overhang of the cut-out vs. the sink itself once it’s installed.
We’re not licensed plumbers, so we’ll not hook up your plumbing to your sink after installation. We’ll install your sink and cut faucet holes, but we cannot connect your plumbing for you.
SOMEONE SAID I NEED A CORBEL. WHAT THE HECK IS THAT?
A corbel or bar bracket is used to support any overhanging granite.
Any granite that’s 8" or longer must be fully supported. It’s your responsibility to make certain that the support is in place and ready to receive the granite prior to our coming.
We neither supply nor install the supports. Your builder or contractor can advise you on this matter. Home Depot and Lowe's carry these products.
IS THERE ANYTHING I NEED TO CHECK ON BEFORE YOU COME TO INSTALL MY COUNTERTOP?
One item we run into occasionally is an improperly working cutoff valve under the sink. If we cannot shut off the water, we cannot remove your old sink. If the cutoff valve is not working, you’ll need to get a plumber prior to our arrival.
HOW DO I TAKE CARE OF MY GRANITE COUNTERTOPS?
We’ll seal your granite countertops prior to leaving, but granite is surprisingly easy to maintain. Spills should be wiped up immediately. You can simply clean it daily with warm water or other granite-approved cleaning formulas.